Coronavirus Covid-19 Update

7th January Covid-19: Update following Tier 5 lockdown announcement

Happy New Year! Thank you to all our wonderful clients for bearing with us in these difficult times, we wish you all well in these uncertain times. Following Boris’ announcement for Tier 5 national lock down from 5th January, Dragon main site and all branches will continue to remain open at full service hours. We will continue to see unwell pets for appointments and treatments including vaccinations and operations including neutering. Please note we will temporarily be unable to see our 6 month healthy pet checks and perform routine nail clipping appointments as per government advice. We are taking bookings for after lock down has ended on 22nd February, please note that it if lockdown is extended we will need to reschedule these appointments as per our governing bodies advice.

4th November Covid-19: Update following lockdown announcement

We thank our clients for bearing with us in these difficult times, following Boris’ announcement for lock down starting 5th November, Dragon main site and all branches will continue to remain open at full service hours. We will continue to see unwell pets for appointments and treatments including vaccinations and operations including neutering.

Please note we will temporarily be unable to see our 6 month healthy pet checks and perform routine nail clipping appointments as per government advice. We are taking bookings for after lock down has ended.

Due to social distancing we unfortunately still cannot allow clients into the premises for appointments or to visit hospitalised animals. When you arrive in the car park for an appointment or to collect medication, please telephone our reception to let us know you’ve arrived. Our clinical staff will then telephone you to discuss the problem in more depth and outline how we will approach your car and handle your pet.

In an effort to ensure that we do not place any of our staff at risk, we would ask that if there is any possibility that you may have been exposed to Coronavirus or are exhibiting any clinical signs of Covid please ask another person to visit the surgery on your behalf.

Covid-19: Update to our policy August 2020

We would like to thank all our clients for bearing with us during this unprecedented time. As we adapt to the ‘new normal’, we have expanded the range of services that we are able to safely offer, whilst following government guidance on social distancing. Therefore, as well as providing full services for unwell pets, we are able to offer vaccinations and routine procedures including neutering.

6 month health checks – As we continue to catch up with overdue vaccinations we ask you to bear with us, we will be starting these from Mid September. Please call to make an appointment.

Silver and Gold Health Scheme Work ups – We are now booking these at our branch surgeries except Kingsway. Please call to make an appointment.

Due to social distancing we unfortunately still cannot allow clients into the premises for appointments or to visit hospitalised animals. When you arrive in the car park for an appointment or to collect medication, please telephone our reception to let us know you’ve arrived. Our clinical staff will then telephone you to discuss the problem in more depth and outline how we will approach your car and handle your pet.

At Dragon vets, we are firmly committed to the highest standards and always aim to do the right thing. We strongly feel that these actions are essential to safeguard both yourselves and our members of staff, together with the wider population. Since this is a continuing evolving situation, we will aim to update you all via our website and Facebook pages as often as possible. The whole team at Dragon look forward to seeing you and your pets in due course.

Frequently Asked Questions: Update 12/5/20

My pet requires ongoing medications, how am I able to order and collect this?

You will be able to order repeat medications by either calling emailing the practice, or using the web form on the book online tab. Our vet will then verify your request/prescription. At this time, we will be taking card payments only for all medications (except those provided under the health scheme, flea/worming medications). If you have an ongoing insurance claim, we can certainly help you claim back the cost of these drugs. You will be notified when the medication is ready to collect. As you arrive at the practice, please telephone us and we will arrange for the medication to be left by the door. This is to minimise any contact between you and ourselves at this time.

I’m registered on your Pet Health Scheme, How do I collect a further supply of flea/worming medication?

Please follow the same procedure as above, contact us by telephone or email and when you arrive at the practice, again telephone reception and we will arrange for the medication to be left by the front door for you. Please note that at this time, we will be providing a maximum supply of 3 months medication per pet at any one time.

Are you offering home visits?

If your pet is unwell, please contact the practice in the usual way. At this time, it is unlikely that we will be able to visit your home but we assess every case individually and our team of highly trained vets and nurses will be able to advise you of the best course of action.

My new puppy/kitten/bunny needs to start their vaccinations. What do I do?

We are now providing primary vaccinations for puppies, kittens and bunnies, alongside first annual vaccinations and re-start vaccinations for adult pets, particularly where the risk of infectious disease transmission is high. Please contact us to arrange these vaccinations.

What if my pet is due their next booster or rabies vaccination?

For the next month, we are advising against routine boosters. Our vaccines have a 3-month tolerance beyond the date written in your certificate and we will ‘catch-up’ with the boosters for all our clients once the restrictions are lifted. Rabies vaccinations can be provided in the unlikely event that your pet requires certification for foreign travel for welfare reasons.

My pet is about to come into season and needs to be neutered. What can I do?

We are now neutering all cats and female dogs. If you have a male dog and you are in a situation where neutering is important to protect the welfare of your pet or other animals in the household then please contact the practice and we will consider this on a case by case basis.   

Update 24th March 2020

Following recent government advice, we have taken the extremely difficult & unprecedented decision to move to emergency appointments only, across all branches. We will therefore, for the next 3 weeks be unable to see patients for routine consultations such as new puppy checks, vaccinations, medication reviews, anal gland expression, and nail trimming. We will however be providing an emergency service for all our clients and have clinical staff on hand to provide telephone advice as needed.

If you have an emergency or urgent enquiry, please do not attend the practice. Instead, call us on the usual number where your pet will be assessed over the telephone and an emergency appointment offered with one of our clinicians if we deem it necessary.

We are unable to allow any member of the public enter our premises at the moment without prior authorisation by the vet. We are also not allowing any hospitalised inpatient visits at present. Our new protocol, should you require an appointment, is to arrive at the car park and telephone reception to let us know you’ve arrived. Our clinical staff will then telephone you to discuss the problem in more depth and outline how we will approach your car and handle your pet.

At Dragon vets, we are firmly committed to the highest standards and always aim to do the right thing. We strongly feel that these actions are essential to safeguard both yourselves and our members of staff, together with the wider population. Since this is a rapidly evolving situation, we will aim to update you all via our website and facebook pages as often as possible. We look forward to seeing you back in the practice in the near future and thank you all for your understanding and support.

Update 19th March 2020

Dear Tewkesbury clients,

We are determined to continue to provide veterinary treatment to you and your pets during this difficult period. We are however experiencing staffing shortages and in order to maintain a high quality and uninterrupted service we have had to combine our two Tewkesbury branches and operate from a single site. Until further notice we have closed our Barton St clinic and are concentrating all our efforts at our newly renovated clinic at 31 Church St by the abbey (see map below). Our phones have been diverted so you will be able to call us on either clinic number to make appointments or organize a phone consultation (if you are self-isolating). Until further notice we would request that you contact us by phone to book a specific consultation time rather than use the traditional drop in surgeries as this will reduce your waiting time and potential exposure to other clients in the waiting area. We will continue to update you with changes if and when they occur and appreciate your support and understanding at this time.  

Coronavirus Covid-19 – Update and what it means for your pets. March 16th 2020

We are currently providing normal services for our clients but taking some sensible precautions following the global pandemic.

We realise that many of our clients may have questions about the transmission of Coronavirus COVID-19 and how this might affect your pet and interactions you may have with Dragon Vets. Clearly, this is a developing situation and our advice may change over time.

Can my pet become unwell due to Coronavirus covid-19 or pass the virus to people?

Following advice from Public Health England, at present, there is no evidence that companion animals or pets such as dogs or cats can become infected with coronavirus Covid-19.

However, since this is a new virus, the Centres for Disease Control and Prevention (CDC) and British Veterinary Association (BVA) recommend, as a precaution, that if you have contracted (or suspect you have contracted) Coronavirus Covid-19, you restrict contact with your pets, just as you would if coming into contact with other people. If you live alone and you must make contact with your pet, then wash your hands before and after you interact with your pet.

Further advice about the virus can be found on the following websites:

The British Veterinary Association

World Organisation for Animal Health

Centres for Disease Control & Prevention (CDC)

What happens if I am self-isolating and my pet becomes unwell?

We advise all clients to closely follow government advice and self-isolate if appropriate.

Should your pet require veterinary attention whilst you are self-isolating, please do not attend the practice. Instead, telephone for further advice. We have a large team of highly experienced clinical staff that will be able to help over the phone. If your pet does need to be seen, it might be appropriate to arrange for a friend or relative to bring the pet into the surgery and this can be discussed during the telephone call.

What precautions are you taking to limit the spread of Coronavirus Covid-19?

The health and wellbeing of our staff and clients is extremely important.

  • We have provided anti-viral hand sanitisers at all our branches and encourage their use.
  • During busy periods, we might ask you to wait in your car or outside before being called through for a consultation. This is to limit the number of people in the waiting room.
  • We ask that only 1 client accompanies their pet into the consulting room at any one time (unless in exceptional circumstances)

Will there be shortages of medications during the outbreak?

All our suppliers are currently providing us with ample supplies of medications, and we do not envisage any shortages. There is therefore, no need to stockpile medications and our clinical team will continue to prescribe medications according to clinical need and their judgement.

Further updates will follow as the situation develops.